Refund policy
- Returns accepted for 14 days
RETURN FEES:
USA: $120 per item. U.S. orders are shipped under DAP terms. Import duties and taxes are NOT included in the price at check out, and will be collected prior to delivery. US citizens are required by law to provide their ITN/EIN number for orders higher than $ 2500.
EUROPE (European Union): 70 EUR per item.
THE REST OF THE WORLD: $ 120 per item.
ROMANIA: 35 RON per item.
An order that has been shipped but the recipient refuses to have it delivered will be returned. For such a situation, we will deduct from the refund 10% off the price of the order. In addition to this fee, the return tax ($ 120 / € 70) will also be deducted.
AVENUE No.29 will only accept returns on non-faulty items that are in their original condition, have not been worn, altered or washed, with all tags attached and in its original packaging. Upon receipt of an order without tags please notify us immediately. We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.
In case of a returned item that is not in its original condition, 30% off the price of the item will be deducted from the refund.
The refunds should appear on your bank statement in up to 14 business days (how long depends on your card issuer).
Exchanged items can only be dispatched after the returned goods have been received and undergone a quality control check. This process may take up to 7 days from the date of your return. Please note that the customer is allowed to exchange an item for a different size or style, only once.
The merchandise must be returned along with the Return Proforma invoice signed in 5 copies after downloading it from your client account, along with the Return air waybill.
The merchandise must be returned in one mailing. We reserve the right to refuse multiple returns at different times from one order. We are not responsible for damaged or lost packages that are NOT shipped via DHL. We are not bound to cover any shipping costs that are not provided by DHL.
Return merchandise will be prepared as indicated in your client account after which we advise you contact directly your DHL courier to pick up the package.